+44 20 7649 8975UK 20575-2477-R-392592
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Orionspins Casino Support Desk

Need a Person at Orionspins Casino?

Our support team answers live chat, e-mail and phone 24 hours a day, seven days a week, all year round.

Get in Touch Licensed by the UK Gambling Commission
Paid out today
468,924 £
7,603 Players online now
Regulated by the UK Gambling Commission under licence 20575-2477-R-392592
Average withdrawal processed in 4 minutes, with £45,000 max per transaction
256-bit SSL encryption secures every transaction and personal detail
Independently tested by Gaming Laboratories International

Which Way Suits Your Question Best?

Straight answers come first here, so we keep every route to a real person open.

A Human in Three Minutes
Chat suits players who want an answer while the page is still open, and typical replies land within three minutes, day or night.
Open the chat
You Have Screenshots to Send
Longer questions, screenshots and account detail travel best by e-mail to [email protected], with replies typically arriving inside six hours.
Write to us
Who Can I Call?
Talk it through on +44 20 7649 8975 (GMT), where the line is best for urgent money worries and typical waiting sits near two minutes.
Call us
You Are Playing From Britain

A UK Number, UK Hours, UK Rules

Everything below settles who answers, when, and who supervises your play in Britain.

Reaching Us

UK phone+44 20 7649 8975
Time zoneGMT
LanguagesEnglish, Hindi, Bengali
Support e-mail[email protected]

Supervision

RegulatorUK Gambling Commission, 20575-2477-R-392592

Help

Gambling helpGamCare, BeGambleAware, Gamblers Anonymous UK, GAMSTOP

Free, Confidential Advice Near You

Independent charities do work Orionspins cannot: they listen, counsel and refer, with no stake in your deposits. GamCare, BeGambleAware, Gamblers Anonymous UK and GAMSTOP are free, confidential and separate from us.

GamCare. Trained advisers at GamCare talk through your situation and arrange free counselling, in confidence.

BeGambleAware. BeGambleAware runs a self-assessment tool, plus free advice for anyone worried about their betting.

Gamblers Anonymous UK. Gamblers Anonymous UK runs peer meetings where members share experience and support each other face to face.

Continue reading
Six Desks, One Address Each

Send It to the Right Department

Use this table when your question fits one subject and you want a reply from the team that owns it.

Account

Help with your account[email protected]
Document checks[email protected]

Payments

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]
Personal data requests[email protected]
Business and partnerships[email protected]
Six Items Listed

Which Company Holds the Licence?

When you want the name on the licence, we keep every company fact here in plain sight.

The Company

Registered NameOrionspins Casino Ltd
Company NumberCompany No. 13164664 (United Kingdom)
Registered AddressVictoria Road, Birmingham

The Licence

RegulatorUK Gambling Commission
Licence Number20575-2477-R-392592

Written Contact

Support E-mail[email protected]

A Reply That Lands First Time

Keep these nearby and the agent can trace your account in one pass.

  • Your registered e-mail address and date of birth
  • Valid photo identification, front and back
  • Proof of address showing your full name
  • Payment card image with the middle digits covered
  • Screenshots of the error or the missing funds
Waiting for a Reply

Knowing When Help Arrives

You will not be left wondering whether a real person sees your message at midnight.

Live Chat

Live Chat Hours24 hours a day
Chat First ReplyThree minutes
Time ZoneGMT

E-mail

E-mail Address[email protected]
E-mail ReplySix hours

Phone

Phone Number+44 20 7649 8975
Phone WaitTwo minutes
Orionspins Casino Queries

Pick the Question You Came With

Useful when you need a plain answer before you reach out to anyone.

trustIs anyone there late at night or on Sundays?+
Someone always is. Our team covers every hour of every day, including nights, weekends and bank holidays, on live chat and by phone. Written replies arrive within six hours whatever the clock says, so send one at 3am and it waits for you in the morning.
trustCan I ask for my personal data or have it deleted?+
Yes, and [email protected] is the address for it. Request a copy and we hand over what we hold on you. Ask for deletion and we remove what the UK Gambling Commission's record-keeping rules allow us to remove.
trustCan I get my identity checked faster than a day?+
Checks normally settle inside fourteen hours once your documents land. Send a clear photo identification, proof of address and a payment card image together, and the verification team can often finish in one pass rather than asking for a second upload.
trustWhere do I find your licence details?+
The UK Gambling Commission issues our licence, numbered 20575-2477-R-392592. Orionspins Casino Ltd holds it, registered in the United Kingdom under Company No. 13164664 at Victoria Road, Birmingham. Those details match whatever your bank or a friend tells you.
trustWhen does my account close if I ask you to?+
Closure takes effect from the moment you request it, and the confirmation reaches your inbox soon after. Any balance comes back to your payment method once the usual checks clear. Note that duplicate accounts are shut immediately, so keep just the one.
trustWhat if the reply I get does not resolve it?+
Say so plainly and ask for the answer to go up a level. [email protected] picks it up, we investigate and reply in writing. Should that still leave you unhappy, you may take the matter to the UK Gambling Commission.
Independently tested by Gaming Laboratories International

First the Team, Then the Regulator

Once you have read these steps, you will know exactly where to take a decision you disagree with.

Messy Story, Tidy Record
Start by telling the support team what went wrong and when it happened. Include the reference of any bet or payment, and they will open your case.
Where Is My Reference?
Ask for a complaint reference so the thread stays in one place, and keep the reply that follows. Most questions end here with an answer in writing.
Ask for a Second Look
If the answer misses the mark, ask the same team to pass your file to a manager for a second look. Their decision reaches you in writing.
A Final Ruling
Should talks end without agreement, go to the UK Gambling Commission, our licensing body. For gambling harm, GamCare, BeGambleAware, Gamblers Anonymous UK and GAMSTOP give free help.

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